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Welcome to Node4's service status page detailing information about our incidents and planned maintenance work. Please click the subscribe button at the top-right of this feed to receive updates on our incidents and planned maintenance. For information on Data Centre Access and COVID-19 measures, please refer to the document below: info.node4.co.uk/hubfs/Node4%20Coronavirus%20UK%20BC%20Plan_FINAL_Jan%202021.pdf

Node4 Systems




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Connectivity




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Points of presence




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Cloud




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Collaboration




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3rd Party




Operational

Scheduled Maintenance

Upcoming Network Maintenance for Migration to New Core NetworkPlanned Maintenance

Schedule

January 7, 2025 5:29PM - March 31, 2025 5:29PM BST
January 7, 2025 5:29PM - March 31, 2025 4:29PM UTC

Components

Node4 Systems, Connectivity, Points of presence, Cloud, Collaboration, Colocation, Security, 3rd Party

Services

Antivirus, Centralised Internet Breakout (CIB), Derby DC1 H1, Derby DC1 H2, Derby DC2 H1, Derby DC2 H2, Equinix Manchester Williams House (MA1), Equinix Slough (LD5), Ethernet Services, Global Switch, HCS, HSCN Network, Internet Services, Internet Transit (N4-Transit), Leeds DC3 H1, Leeds DC3 H2, Leeds DC3 H3, Leeds DC3 H4, M2M 3G/4G Services, Microsoft 365, MPLS Services, N4-Protect (NGFW), N4Cloud Derby, N4Cloud Leeds, N4Cloud London, N4Cloud Northampton, N4Cloud Portal, N4Cloud Slough, VDC Self Service - Wakefield, VDC Self Service - Northampton, Network Management Portals, Nexus Portal, Node4 Website, Northampton DC4 H1, Northampton DC4 H2, Northampton DC4 H3, ScienceLogic, ServiceNow - Customer Service Portal, SIEM, SIPLink Derby, SIPLink Leeds, Synergy House Manchester, Telehouse North, Veeam Cloud Connect, Vulnerability Management, xDSL Services, Zerto (DRaaS), N4Cloud Edinburgh, N4Secura VPC (ISL1 - Slough), N4Secura VPC (ISL2 - Slough), N4Secura VPC (VEN1 - Enfield), N4Secura VPC (NGD1 - Newport), Webex Contact Centre, N4Secura VPC (NNH1 - Northampton), Microsoft Direct Routing, Webex Calling

Description

As part of Node4’s ongoing commitment to delivering high-performance and reliable networks, we are excited to announce the rollout of our new Core Network. (node4.co.uk/blog/node4-signs-deal-with-virgin-media-business-wholesale-to-upgrade-core-network) This advanced infrastructure will enable us to enhance network capacity, improve reliability, and support your growing connectivity needs. Over Q1, we will carry out a series of planned network maintenance activities as we migrate services from our existing network to the new Core Network. What to Expect During the Maintenance • Traffic Management: During the maintenance periods, we will manually adjust network metrics to redirect traffic away from the specific network segments being worked on. This proactive approach ensures minimal disruption to your services, with traffic rerouted to alternative paths for continuity. • Latency Changes: o You may experience temporary increases in latency while traffic is routed through alternate paths during maintenance. o Additionally, some changes in latency may occur as services are migrated to the new network, which reflects the inherent characteristics of fibre routes and distances between data centres. Individual maintenance notices will be issued with a standard 10-day advance notice, specifying the specific leg involved, we anticipate around 8 maintenance windows will be required within Q1. Were aiming to have the new core network complete by the 31st March. Thank you for your understanding and cooperation as we work to enhance your network experience. Should you have any questions or require further clarification, please do not hesitate to contact your SDM, our support team or account manager.
Scheduled maintenance - VDC Portal (NHT)- CHG00161323Planned Maintenance

Schedule

April 5, 2025 10:00AM - 6:00PM BST
April 5, 2025 9:00AM - 5:00PM UTC

Components

Cloud

Services

VDC Self Service - Northampton

Description

On Saturday the 5th of April 2025 Node4 engineers will be performing scheduled maintenance on the Northampton VDC Portal (vdc-nht-01.n4cloud.co.uk) to apply a software release. The site vdc-nht-01.n4cloud.co.uk will be unavailable during the upgrade however all the underlying customer virtual machines managed through this portal will not be affected. Backup and DR services will be paused within the change window and will resume as normal after the change is complete. Impact At Risk - 10:00 - 16:00 GMT 05/04/2025 Engineers will endeavour to minimize the Northampton VDC Portal downtime, if you need to access the site during the maintenance window, please contact the Node4 Service Desk who can assist. Please note this work will not impact vdc-wkf-01.n4cloud.co.uk, vportal.n4cloud.co.uk or portal.n4cloud.co.uk Support & Feedback Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled Maintenance - ONTAP Upgrade (WKF) - CHG00163446Planned Maintenance

Schedule

April 17, 2025 7:00PM - April 18, 2025 1:00AM BST
April 17, 2025 6:00PM - April 18, 2025 12:00AM UTC

Components

Cloud

Services

VDC Self Service - Wakefield

Description

Description: On 17/04/2025, Node4 Platform Storage engineers will be performing a routine annual ONTAP upgrade of the Wakefield NetApp cluster - wkf-n4-aci-aff-c01. Throughout the maintenance window, various services will be restarted there is no anticipated impact from this upgrade, data will continue to be served throughout however there is a low risk to CIFS sessions during each node reboot. Each node reboot will take approximately 20 minutes, during this time there is a small chance of disruption during the cutover of data LIFs. This disruption, if experienced, will take seconds at most before access is re-established. Impact At Risk - 17/04/2025 19:00:00 - 18/04/2025 01:00:00 No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Node4 Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support
Scheduled Maintenance - ONTAP Upgrade (NHT) - CHG00163452Planned Maintenance

Schedule

April 22, 2025 7:00PM - April 23, 2025 1:00AM BST
April 22, 2025 6:00PM - April 23, 2025 12:00AM UTC

Components

Cloud

Services

VDC Self Service - Northampton

Description

Description: On 22/04/2025, Node4 Platform Storage engineers will be performing a routine annual ONTAP upgrade of the Wakefield NetApp cluster - nht-n4-aci-aff-c01. Throughout the maintenance window, various services will be restarted there is no anticipated impact from this upgrade, data will continue to be served throughout however there is a low risk to CIFS sessions during each node reboot. Each node reboot will take approximately 20 minutes, during this time there is a small chance of disruption during the cutover of data LIFs. This disruption, if experienced, will take seconds at most before access is reestablished. Impact At Risk - 22/04/2025 19:00:00 - 23/04/2025 01:00:00 No downtime is expected, however services will be considered "At Risk" for the duration of the window. Support & Feedback Our Node4 Platform Storage engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0345 123 2229 or visit support.node4.co.uk. While it is important for Node4 to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback. Kind regards, Node4 Technical Support